Stakeholder Management
I specialize in navigating complex stakeholder landscapes, from high-level governance boards and international donors to local community landowners. By implementing formal communication frameworks and issue-resolution protocols, I ensure that diverse interests are aligned with project goals, fostering a collaborative environment that maintains momentum even during high-stakes conflict.
Overview
Governance and Expectation Management (FIG PWD & Integral Edge): In my current Project Support Officer role, I facilitate high-level stakeholder engagement by preparing for and attending programme and project governance boards. I ensure all performance data is maintained to facilitate transparent Communication with stakeholders. Crucially, as the GIS Project Solutions Specialist (Integral Edge), I was a member of the Project Board where I was directly involved in deciding on funding, timings, and target provinces. This multi-sectoral team required constant Expectation Management; I presented update reports and business case justifications to the board and donors, actively aligning their expectations with the system's development progress and ensuring proper project governance was maintained.
Relationship and Conflict Management (Bristow): At Bristow, I managed the complex stakeholder relationships for the X-Block Renovation, including the contractors, facility managers (Mitie), and facility owners Defence Infrastructure Organisation (DIO). I implemented a formal communication and issue resolution framework to handle conflicting priorities, which built Relationship Management through trust and collaboration. When conflicts arose for example over scope interpretation, I used our initial meeting minutes and scope definition session notes and communicated with relevant decision makers to manage the issue, while maintaining relationships and project momentum.
Identification and Engagement (Goodwin & Safelane Global): As a Construction Project Manager at Goodwin Ltd, managing a multi-million-pound program required continuous Stakeholder Identification and Analysis with subcontractors, suppliers, and municipal utility providers. I tailored my communication style to each group, ensuring effective project delivery. For the Safelane Global demining project, my role as Logistics Assistant involved engaging local farmers and landowners. I used a low-power, high-interest approach for Engagement, communicating project needs to gain their assistance with logistics (access and food), which was critical for successful on-ground operations.
